Terms of Service

1. Overview

These Terms of Service (“Terms”) govern your use of SM World (the “Site”) and purchases made from us. The Site is operated in Dhaka, Bangladesh. References to “we”, “us”, or “our” mean SM World. By using the Site, you confirm you are at least 18 years old or have parental consent, and reside in Bangladesh or agree to applicable Bangladeshi laws.

2. Accounts & Security

• Provide accurate information and keep your login credentials secure.
• You are responsible for all activity under your account.
• Notify us immediately if you suspect unauthorized access.

3. Orders, Pricing & Availability

• All prices are listed in Bangladeshi Taka (BDT) and include VAT where applicable.
• Product availability is subject to change; we may cancel and refund if an item is unavailable or mispriced.
• We reserve the right to limit quantities per customer to prevent misuse or reselling.

4. Payments

• We accept Cash on Delivery (COD) and digital payments through approved gateways.
• For COD, please keep the exact amount ready upon delivery.
• Refunds (where eligible) are issued to the original payment method per our Return & Refund Policy.

5. Shipping & Delivery

We deliver across Bangladesh via reputable courier partners. Estimated timelines and fees are outlined on our Shipping Info page. Delivery dates are estimates and may vary due to courier capacity, weather, or public holidays.

• Provide accurate address and a reachable phone number to avoid delays.
• Couriers may contact you before delivery and attempt redelivery if needed.

6. Returns & Refunds

Returns are accepted per our Return & Refund Policy. Items must be returned in original condition within the stated return window. Some categories (e.g., personal care) may be non-returnable for hygiene reasons.

7. Product Use & Warranty

• Use products as directed by the manufacturer; misuse voids warranty and returns.
• Manufacturer warranties (if any) apply; we facilitate claims where possible.

8. Prohibited Activities

• Fraudulent orders, chargeback abuse, or attempts to bypass payment systems.
• Interfering with the Site’s security or attempting unauthorized access.
• Posting unlawful, harmful, or infringing content in reviews or messages.

9. Liability & Disclaimers

• To the maximum extent permitted by Bangladeshi law, we are not liable for indirect or consequential losses.
• Product images are illustrative; actual colors or packaging may vary.
• We do not guarantee uninterrupted access to the Site due to maintenance or network issues.

10. Privacy

Your personal data is handled per our Privacy Policy and applicable laws of Bangladesh, including data sharing with courier and payment partners solely for order fulfillment.

11. Governing Law & Dispute Resolution

These Terms are governed by the laws of Bangladesh. Any disputes shall be subject to the exclusive jurisdiction of the courts of Dhaka. We encourage amicable resolution through our support team first.

12. Changes to Terms

We may update these Terms from time to time. The latest version will be posted on this page with the “Last updated” date.

Contact Us

For questions about these Terms, contact us at SM World.