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SM World Store

Premium products for your everyday use.

  • Khulna Khalishpur
  • 01707302125 / 01916873367
  • [email protected]

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    Trust & Safety

    • SSL secured
    • 3‑5 day easy returns
    • Cash on delivery
    • Warranty on select items

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    Return & Refund Policy

    We want you to love your purchase. If you are not satisfied, we are here to help with our simple return process.

    7-Day Returns

    Return within 3 days of delivery

    Easy Process

    Simple returns, no hassle

    Fast Refunds

    Processed within 5-7 business days

    Return Eligibility

    To be eligible for a return, your item must meet the following conditions:

    • Returned within 3 days of receiving your order
    • Item must be unused, unworn, and in original condition
    • Original packaging, tags, and labels must be intact
    • Proof of purchase (order number or receipt) is required

    Non-Returnable Items

    The following items cannot be returned:

    • Personal care items (skin care, cosmetics)
    • Sale or clearance items
    • Items damaged due to misuse or negligence

    How to Return an Item

    1. 1

      Contact Us

      Message us via Facebook or WhatsApp with your order number and reason for return.

    2. 2

      Get Approval

      Our team will review your request and provide return instructions within 48 hours.

    3. 3

      Ship the Item

      Pack the item securely in its original packaging and ship it to the address provided. You are responsible for return shipping costs unless the item is defective.

    4. 4

      Receive Your Refund

      Once we receive and inspect your return, we'll process your refund within 5-7 business days.

    Refund Policy

    Refunds will be issued to your original payment method. Please note:

    • •Processing time: 5-7 business days after we receive your return
    • •Bank processing may take an additional 3-5 days
    • •Shipping fees are non-refundable (unless item is defective)

    Need Help?

    Our support team is here to assist with your return or refund.

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